MedInclude partners with Grand River Hospital to improve patient communication with AI
A Velocity health-tech startup focused on improving health-care communication has announced an exciting new partnership with Grand River Hospital (GRH) to address communication challenges within the hospital’s Renal Program. This collaboration — a pre-commercialization project spanning three months — will leverage MedInclude’s artificial intelligence (AI) platform to enhance patient engagement and streamline interactions between health-care providers and patients.
Founder and CEO of MedInclude, Seun Adetunji (MBET ’24), designed the platform to tackle misunderstanding in patient-provider communication. For many patients, especially those with limited proficiency in English, receiving and retaining medical instructions can present a significant barrier to effective care.
MedInclude’s solution simplifies complex medical jargon, helping to enhance understanding of care instructions for patients from diverse backgrounds.
Health-care providers will be able to upload medical documents and educational materials directly into the platform, which can then be simplified and translated into multiple languages. A forthcoming voice-to-text and text-to-voice feature will further improve accessibility, allowing health-care providers to input information through verbal communication.
“The collaboration with MedInclude reflects our commitment to supporting local innovation and advancing health-care solutions that address real-world challenges,” says Carla Girolametto, Integrated Director of Innovation and Research at Grand River and St. Mary’s General Hospital. “This pre-commercialization project aims to bridge communication gaps for patients with limited English proficiency, fostering inclusivity while testing a promising tool to enhance patient understanding, improve care outcomes, and support a more efficient health-care system.”
The partnership with GRH comes after months of collaboration and dialogue between MedInclude and the hospital’s innovation office. Following several successful pilot programs with organizations like KidsAbility, MedInclude refined its platform to better meet the needs of diverse patient populations. The Renal Program was identified as an ideal starting point for the pilot project due to its diverse group of patients with complex needs.
